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Q249136: Software Inventory Agent May Cause Windows 95 Clients to Hang

Article: Q249136
Product(s): Microsoft Systems Management Server
Version(s): 2.0 SP1,2.0 SP2
Operating System(s): 
Keyword(s): kbsms200 kbsms200bug kbsms120 kbsms120bug kbInventory kbsms200preSP3fix kbsms200SP3fix
Last Modified: 28-NOV-2001

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The information in this article applies to:

- Microsoft Systems Management Server versions 2.0 SP1, 2.0 SP2 
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SYMPTOMS
========

When you run Software Inventory for Systems Management Server (SMS) 2.0 on a
Microsoft Windows 95-based client, the client computer may stop responding
(hang).

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Systems Management
Server version 2.0. For additional information, please see the following article
in the Microsoft Knowledge Base:

  Q288239 SMS: How to Obtain the Latest Systems Management Server 2.0 Service
  Pack



WORKAROUND
==========

Restart the Windows 95-based computer.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article. This problem was first corrected in
Systems Management Server 2.0 Service Pack 3.


MORE INFORMATION
================

Clients running on platforms such as Japanese Windows 95 are still susceptible
to this problem because the fix could not be implemented for Double Byte
Character Set (DBCS) platforms. DBCS platforms having this problem must restart
the computer.


Additional query words: prodsms hang freeze

======================================================================
Keywords          : kbsms200 kbsms200bug kbsms120 kbsms120bug kbInventory kbsms200preSP3fix kbsms200SP3fix 
Technology        : kbSMSSearch kbSMS200SP1 kbSMS200SP2
Version           : :2.0 SP1,2.0 SP2
Issue type        : kbbug
Solution Type     : kbfix

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