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Q249102: XCLN: Connection Errors for Remote Mail Users Working Offline

Article: Q249102
Product(s): Microsoft Exchange
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): 
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Outlook 98 
- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

You have remote mail and offline usage set up in Outlook 98 and you are using
Remote Access Service (RAS) to connect to the Exchange Server computer. You
establish the RAS connection before Outlook 98 is started. You try to connect to
the Exchange Server computer using remote mail and you receive the following
error message:

  Could not download message headers. The Microsoft Exchange server computer is
  not available. Either there are network problems or the Exchange Server
  computer is down for maintenance.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

+------------------------------+
| File name    | Version       | 
+------------------------------+
| Emsabp32.dll | 5.5.2651.0056 | 
+------------------------------+
| Emsmdb32.dll | 5.5.2651.0048 | 
+------------------------------+
| Emsui32.dll  | 5.5.2651.0048 | 
+------------------------------+
| Mspst32.dll  | 5.5.2651.0048 | 
+------------------------------+
| Outllib.dll  | 8.5.7111.0000 | 
+------------------------------+



WORKAROUND
==========

To work around this problem, in Outlook, click Synchronize, and then click All
Folders on the Tools menu instead of connecting to remote mail under the Tools
menu.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Outlook 98.

Additional query words: remote mail offline

======================================================================
Keywords          :  
Technology        : kbOutlookSearch kbExchangeSearch kbExchange550 kbZNotKeyword2 kbOutlook98Search kbZNotKeyword3
Version           : WINDOWS:
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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