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Q248827: XADM: Message Is Never Delivered to Foreign System User

Article: Q248827
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): exc55 kbExchange550preSP4fix kbExchange550sp4Fix kbgraphxlinkcritical
Last Modified: 01-JUN-2001

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When you attempt to send a message to a foreign system user through an Exchange
Server computer that is low on memory, the message may never be delivered. This
issue occurs independent of the connector through which the message must be
delivered, but may occur with the following connectors:

- Internet Mail Service
- Exchange Connector for Lotus cc:Mail
- Exchange Notes Connector, Exchange SNADS Connector, or Exchange PROFS
  Connector
- Exchange Connector for Novell GroupWise

CAUSE
=====

This issue occurs when the information store allocates memory incorrectly while
processing the message. As a result, the message is never sent through the
appropriate connector so it can be delivered to the foreign system user.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server 5.5.
For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack


The following files are available for download from the Microsoft Download
Center:

  x86: DownloadDownload Q248838engi.exe now
  (http://www.microsoft.com/downloads/release.asp?ReleaseID=25443)
  Alpha: DownloadDownload Q248838enga.exe now
  (http://www.microsoft.com/downloads/release.asp?ReleaseID=25444)

For additional information about how to download Microsoft Support files, click
the article number below to view the article in the Microsoft Knowledge Base:

  Q119591 How to Obtain Microsoft Support Files from Online Services

Microsoft used the most current virus detection software available on the date of
posting to scan this file for viruses. Once posted, the file is housed on secure
servers that prevent any unauthorized changes to the file.

NOTE: When you start this version of the information store, the information store
databases are automatically upgraded to a new format. After the databases have
been upgraded, you can restore an earlier version of the Store.exe file on the
server, but only if it is version 5.5.2651.32 or later. If you restore a
Store.exe file earlier than version 5.5.2651.32 after the database has been
upgraded, you are no longer able to start the information store. For additional
information, click the article number below to view the article in the Microsoft
Knowledge Base:

  Q244976 XADM: Event ID 1197 and 1005 When Starting the Information Store

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 4.

Additional query words:

======================================================================
Keywords          : exc55 kbExchange550preSP4fix kbExchange550sp4Fix kbgraphxlinkcritical 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbbug
Solution Type     : kbfix

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