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Q248456: XADM: OOF Does Not Start If a Rule Stops Processing Other Rules

Article: Q248456
Product(s): Microsoft Exchange
Version(s): 5.5
Operating System(s): 
Keyword(s): exc55 kbExchange550preSP4fix kbExchange550sp4Fix kbgraphxlinkcritical
Last Modified: 01-JUN-2001

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

If a mailbox with the Out Of Office Assistant (OOF) enabled has other rules
configured, and one of the rules is configured to Stop Processing More Rules,
when mail that starts the Stop Processing More Rules rule is sent to that
mailbox, the mailbox does not generate an OOF message.

CAUSE
=====

The Out Of Office Assistant is a rule. A list is generated of rules that are
enabled for a particular mailbox, and the OOF is one of them. The OOF is always
the last rule that is executed in this list. If any of the rules in the list has
the Stop Processing More Rules check box selected, then the OOF rule is not
processed and an OOF message is not generated.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server 5.5.
For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack


The following files are available for download from the Microsoft Download
Center:

  x86: DownloadDownload Q248838engi.exe now
  (http://www.microsoft.com/downloads/release.asp?ReleaseID=25443)
  Alpha: DownloadDownload Q248838enga.exe now
  (http://www.microsoft.com/downloads/release.asp?ReleaseID=25444)

For additional information about how to download Microsoft Support files, click
the article number below to view the article in the Microsoft Knowledge Base:

  Q119591 How to Obtain Microsoft Support Files from Online Services

Microsoft used the most current virus detection software available on the date of
posting to scan this file for viruses. Once posted, the file is housed on secure
servers that prevent any unauthorized changes to the file.

NOTE: When you start this version of the information store, the information store
databases are automatically upgraded to a new format. After the databases are
upgraded, you can restore an earlier version of the Store.exe file on the
server, but only if it is version 5.5.2651.32 or later. If you restore a
Store.exe file that is earlier than version 5.5.2651.32 after the databases are
upgraded, you cannot start the information store. For additional information,
click the article number below to view the article in the Microsoft Knowledge
Base:

  Q244976 XADM: Event ID 1197 and 1005 After You Attempt to Start the
  Information Store

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 4.

Additional query words: OOF rule stop processing

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Keywords          : exc55 kbExchange550preSP4fix kbExchange550sp4Fix kbgraphxlinkcritical 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : :5.5
Issue type        : kbbug
Solution Type     : kbfix

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