KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q248425: XADM: Service Pack Upgrade Is Unsuccessful with "C1030B3A" Error

Article: Q248425
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): kbenv
Last Modified: 06-AUG-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------

SYMPTOMS
========

When Setup attempts to modify the folder during an Exchange Server service pack
upgrade, you may receive the following error message:

  The Microsoft Mail e-mail address for the site is required for this
  operation, but has been removed from the site object. Use Raw Properties to
  edit the site object and replace the Microsoft Mail e-mail address.

  Microsoft Exchange Server Setup
  ID no: c1030b3a

CAUSE
=====

This behavior occurs if the Site Addressing object for the Microsoft Mail
Connector is inappropriately modified or removed. The error message can also
occur if you attempt to remove Microsoft Mail Connector during Exchange Server
Setup.

RESOLUTION
==========

Use the Exchange Server Administrator program in raw mode to edit the Site
Addressing object and add\modify the Microsoft Mail proxy address.

WARNING: If you use the raw mode of the Exchange Server Administrator program
(admin /r) incorrectly, serious problems may occur that may require you to
reinstall Microsoft Windows NT Server, Microsoft Exchange Server, or both.
Microsoft cannot guarantee that problems that result from using raw mode
incorrectly can be solved. Use raw mode at your own risk.

1. Start the Microsoft Exchange Server Administrator program in raw mode by
  typing the following at a command prompt:

  "c:\exchsrvr\bin\admin /r" (without the quotation marks)

2. Click the Site\Configuration\Site Addressing object.

3. On the File menu, click Raw Properties.

4. Click the Gateway-Proxy object attribute.

5. Click the MS address type in the "Attribute values" section.

6. In the "Edit value" section, modify the address to match the following
  format:

  MS:<OrganizationName>/<SiteName>

NOTE: If the MS address type does not exist, delete the existing contents of the
"Edit value" section, add the appropriate MS e-mail address type (as displayed
in the example above), click Add, click Apply, and then click OK.

7. Click Set, click Apply, and then click OK.

8. Let this action replicate (this action adds an MS type e-mail address on the
  Site Addressing tab).

You now have the ability to apply an Exchange Server service pack or remove
Microsoft Mail Connector by running Exchange Server 5.5 Setup.

Additional query words:

======================================================================
Keywords          : kbenv 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.