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Q248148: XCLN: The Signature <Name.sig> Could Not Be Located

Article: Q248148
Product(s): Microsoft Exchange
Version(s): WINDOWS:2000,97,98
Operating System(s): 
Keyword(s): 
Last Modified: 22-JUN-2001

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The information in this article applies to:

- Microsoft Outlook 2000 
- Microsoft Outlook 97 
- Microsoft Outlook 98 
- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When you compose a new message in Outlook, you may encounter the following error
message:

  The signature "(name.sig)" could not be located. This signature may have been
  removed.

CAUSE
=====

This error can occur for several reasons:

- You have manually deleted the signature file or it is located on a network
  drive that is currently inaccessible.

- You have edited the signature file using Word or Excel and have not quit the
  Office application.

- You have uninstalled Outlook 2000 and attempted to use Outlook 97 or 98
  without rebooting and reinstalling the Outlook client.

WORKAROUND
==========

Workarounds for the possible causes are as follows:

- Recreate the deleted signature file, and then retry creating a new message,
  or remap the network drive that is currently unavailable.

- Quit the Office application that is locking the file open, and then compose a
  new message.

- Reboot the computer and reinstall the Outlook client. Outlook 2000, 98, and
  97 use a different registry key location to specify where to store the
  signature file, so you may want to copy the .sig file to another location for
  later use.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

Additional query words:

======================================================================
Keywords          :  
Technology        : kbOutlookSearch kbOutlook2000Search kbOutlook97Search kbOutlook98Search kbZNotKeyword3
Version           : WINDOWS:2000,97,98
Issue type        : kbbug
Solution Type     : kbpending

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