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Q248124: XADM: Service Specific Error 4015 When Information Store Starts

Article: Q248124
Product(s): Microsoft Exchange
Version(s): 5.5
Operating System(s): 
Keyword(s): exc55
Last Modified: 11-JUN-2002

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

  Q256986 Description of the Microsoft Windows Registry

SYMPTOMS
========

After an online restoration of the directory service and the information store
on a test server, the Exchange Server Information Store service may not start
and a specific error 4015 may occur.

The following error messages may be logged in the Application event log:

  Event ID: 5000
  Source: MSExchangeIS
  Type: Error
  Category: General
  Description:
  Unable to initialize the Microsoft Exchange Information Store service. Error
  0xfaf.

  Event ID: 1121
  Source: MSExchangeIS
  Type: Error
  Category: General
  Description:
  Error 0xfaf connecting to the Microsoft Exchange Server Directory Service.

CAUSE
=====

This issue can occur if the server is renamed after Exchange Server
installation; some values in the MSExchangeIS key contain the name of the test
server.

RESOLUTION
==========

To resolve this issue, make sure that the name of the Exchange Server computer
matches the server name that is used in the DSA Computer, MTA Computer, and This
Server values in the MSExchangeIS key.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems
that may require you to reinstall your operating system. Microsoft cannot
guarantee that you can solve problems that result from using Registry Editor
incorrectly. Use Registry Editor at your own risk.

To make sure that the name of the Exchange Server computer matches the server
name that is used in the DSA Computer, MTA Computer, and This Server values:

1. Start Registry Editor (Regedt32.exe).

2. Locate the following key in the registry:

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\ParametersSystem

3. Note the server name that is used in the following values:

   - DSA Computer

   - MTA Computer

   - This Server

4. Quit Registry Editor.

5. Use one of the following steps, as applicable:

   - Rename the computer that is running Microsoft Windows 2000 Server or
     Microsoft Windows NT Server, and install Exchange Server 5.5 again.

   - Change the registry values in step 3 to match the correct server name.


Additional query words: 0xfaf ds is

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Keywords          : exc55 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : :5.5
Issue type        : kbprb

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