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Q247946: AoE II: Quits Unexpectedly After Playing Opening Movie

Article: Q247946
Product(s): Microsoft Home Games
Version(s): WINDOWS:2.0; :
Operating System(s): 
Keyword(s): kb3rdparty kberrmsg aoe kbimu msgame
Last Modified: 12-JUN-2001

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The information in this article applies to:

- Microsoft Age of Empires II: The Age of Kings, version 2.0 
- Microsoft Age of Empires II Expansion: The Conquerors 
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SYMPTOMS
========

When you start Microsoft Age of Empires II: The Age of Kings, the program may
quit unexpectedly after playing the opening movie.

CAUSE
=====

This behavior can occur if Artisoft i.Share is installed on your computer.

RESOLUTION
==========

To resolve this issue, disable the Artisoft i.Share client:

1. Right-click the i.Share icon on the taskbar.

2. Click Disable i.Share Client

If the issue continues to occur, remove Artisoft i.Share from your computer:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. On the Install/Uninstall tab, click i.Share, and then click Add/Remove.

4. When you are prompted to remove i.Share, click Yes.

5. When you are prompted to restart your computer, do so.


MORE INFORMATION
================

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: 2.00 msgame aoe2 aok crash film clip

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Keywords          : kb3rdparty kberrmsg aoe kbimu msgame 
Technology        : kbHomeProdSearch kbGamesSearch kbAOESearch kbAOE2Kings
Version           : WINDOWS:2.0; :
Issue type        : kbprb

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