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Q247925: InstallShield Hangs When You Try to Install 32-Bit Programs

Article: Q247925
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): 
Last Modified: 08-AUG-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Workstation version 4.0 
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SYMPTOMS
========

When you try to install 32-bit programs using InstallShield (Setup.exe),
InstallShield may stop responding (hang).

CAUSE
=====

This behavior can occur when the Microsoft Windows NT 4.0 virtual DOS machine
(VDM) files are corrupted.

RESOLUTION
==========

To resolve this behavior, rename the following files by using the .old file name
extension at a command prompt, expand the original files from your Windows NT
4.0 CD-ROM, and then reapply the latest Windows NT 4.0 service pack:

+--------------------------------------------------------+
| Autoexec.nt  |                                         | 
+--------------------------------------------------------+
| Config.nt    |                                         | 
+--------------------------------------------------------+
| Vdmredir.dll | (MS-DOS redirector driver)              | 
+--------------------------------------------------------+
| Krnl386.exe  | (16-bit kernel)                         | 
+--------------------------------------------------------+
| User.exe     | (16-bit subsystem file)                 | 
+--------------------------------------------------------+
| Gdi.exe      | (16-bit and 32-bit handles video calls) | 
+--------------------------------------------------------+
| Wowexec.exe  | (Win16-bit subsystem)                   | 
+--------------------------------------------------------+
| Ntvdm.exe    | (MS-DOS subsystem)                      | 
+--------------------------------------------------------+
| Ntio.sys     | (I/O driver)                            | 
+--------------------------------------------------------+
| Ntdos.sys    | (MS-DOS driver)                         | 
+--------------------------------------------------------+
| Redir.exe    | (network redirector)                    | 
+--------------------------------------------------------+

Additional query words: ntvdm sbs

======================================================================
Keywords          :  
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : :4.0
Issue type        : kbprb

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