KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q247908: STOP 0x0000001e Error in Ntoskrnl.exe at Blue Build Screen

Article: Q247908
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): 
Last Modified: 08-AUG-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you turn on a computer running Microsoft Windows NT 4.0 Server Service Pack
4, you may receive the following STOP error at the blue screen that identifies
the Windows NT build:

  STOP 0x0000001e (0xc0000005, 0x801a8a83, 0x00000000, 0x005c0069)
  KMODE_EXCEPTION_NOT_HANDLED Address 801a8a83 has base at 80100000 -
  ntoskrnl.exe

Using the Emergency Repair Disk does not fix the problem, and your attempts to
replace registry hives from a parallel installation do not succeed.

CAUSE
=====

This behavior can occur when the SOFTWARE hive of the registry is corrupted.

RESOLUTION
==========

To resolve this issue, restore the SOFTWARE registry hive from a current tape
backup.

Additional query words: blue screen crash fatal 0x01E

======================================================================
Keywords          :  
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : winnt:4.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.