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Q247794: Deadlock Condition in License Manager Service

Article: Q247794
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kbWinNT400PreSP7Fix
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

The following error message may appear in the Event log:

  Event 213 -Replication of license information failed because the License
  Logging Service on server (PDC <servername>) could not be contacted.

Programs that try to contact the License Server service may receive the following
error message:

  RPC Server Busy

CAUSE
=====

There is a problem in the License Server service that could cause the service to
deadlock. This stops the service from processing any requests.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Apply it only to systems
that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information about support costs, visit the following Microsoft Web site:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The usual support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.

The English version of this fix should have the following file attributes or
later:

  Date      Time      Size       File name    Platform
  ----------------------------------------------------
  12/6/99    3:17p    119,056    Llssrv.exe   Intel
  12/6/99    4:12p    189,712    Llssrv.exe   Alpha



STATUS
======

Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article.

Additional query words:

======================================================================
Keywords          : kbWinNT400PreSP7Fix 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : :4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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