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Q247788: XADM: Internet Mail Service and Info. Store Hang w. Antivirus

Article: Q247788
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): 
Last Modified: 19-JAN-2000

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

The Internet Mail Service and the information store service may stop responding
(hang). The application event log may list the following events:

  Event ID: 1111
  Source: MSExchangeIS
  Type: Error
  Category: None
  Description: An error occurred while writing to the database log file.
  Attempting to stop the Microsoft Exchange Information Store.

  Event ID: 125
  Source: ESE97
  Type: Error
  Description: MSExchangeIS ((82)) Unable to create the log. The drive may be
  read-only or out of disk space. Error -1032.

  Event ID: 145
  Source: ESE97
  Type: Error
  Category: General
  Description: MSExchangeIS ((82)) The database engine could not access the file
  called path\EDBTEMP.LOG.

CAUSE
=====

This behavior can occur if an antivirus program is installed on the Exchange
Server computer and is set to scan the folders that contain the Exchange Server
databases and log files.

RESOLUTION
==========

To resolve this problem, configure the antivirus software so that is does not
perform scheduled or real-time scans on files and folders that are specific to
Exchange Server.

MORE INFORMATION
================

For additional information about recommendations for antivirus programs on
Exchange Server, click the article number below to view the article in the
Microsoft Knowledge Base:

  Q245822 XGEN: Recommendations for Troubleshooting an Exchange Server Computer
  with Antivirus Installed

Additional query words:

======================================================================
Keywords          :  
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbprb

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