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Q247763: Cluster Administrator May Hang Creating New IIS Server Instance

Article: Q247763
Product(s): Internet Information Server
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): kbiis400bug
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Internet Information Server version 4.0 
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SYMPTOMS
========

Microsoft Cluster Administrator may stop responding when adding a new Microsoft
Internet Information Server (IIS) Instance after Windows NT 4.0 Service Pack 4
has been applied to the cluster nodes.

CAUSE
=====

The Cluster Administrator stops responding (Clusadmin.exe) because of a Second
Chance (non-recoverable) Access Violation in the Cluster Resource Monitor
(Resrcmon.exe). The Access Violation in Resrcmon.exe causes Remote Procedure
Call (RPC) failures in Clusadmin.exe while trying to execute code in
Resrcmon.exe. The RPC failures causes Clusadmin.exe to stop responding as
Clusadmin.exe continually tries to execute code in the failing Resrcmon.exe.

The Second Chance Access Violation occurs when the IIS 4.0 resource monitor
extension (Clusiis4.dll) attempts to build the meta data path to the new site on
the node so that all the property changes can be remotely transferred to nodes
in the cluster per the Windows NT Service Pack 4. This design change is
described in the following Knowledge Base article:

  Q224293 IIS Cluster Admin. Extension Cannot Remotely Administer IIS in a
  Cluster

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Windows NT service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

  Date        Time    Version      Size    File name     Platform
  ---------------------------------------------------------------
  12/03/1999  04:57p  4.2.734.1    33,872  clusiis4.dll  i386
  12/03/1999  04:53p  4.2.734.1    53,520  clusiis4.dll  alpha



STATUS
======

Microsoft has confirmed this to be a problem in Internet Information Server 4.0.

MORE INFORMATION
================


Additional query words:

======================================================================
Keywords          : kbiis400bug 
Technology        : kbiisSearch kbiis400
Version           : winnt:4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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