Q247761: XCLN: Read Notifications Don’t Appear on Outlook Tracking Tab

Article: Q247761
Product(s): Microsoft Exchange
Version(s): WINDOWS:2000,97,98; winnt:5.5,5.5 SP1,5.5 SP2,5.5 SP3
Operating System(s): 
Keyword(s): kbExchange550preSP4fix kbExchange550sp4Fix kbgraphxlinkcritical
Last Modified: 01-JUN-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Outlook 2000 
- Microsoft Outlook 97 
- Microsoft Outlook 98 
- Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2, 5.5 SP3 
-------------------------------------------------------------------------------


SYMPTOMS
========

When you receive a Read/Not Read Notification (RN/NRN) over an X.400 connection
(no Exchange Server-specific settings), it does not show up on the Tracking tab
of the sent message in Outlook.

CAUSE
=====

Outlook uses the PR_REPORT_TAG property to correlate the RN/NRN with the
original sent message in the Sent Items folder. This property is not set when
the RN/NRN is processed by the information store. As result, Outlook cannot find
the original message to add the information to the Tracking tab.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server 5.5.
For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack


The following files are available for download from the Microsoft Download
Center:

  x86: DownloadDownload Q248838engi.exe now
  (http://www.microsoft.com/downloads/release.asp?ReleaseID=25443)
  Alpha: DownloadDownload Q248838enga.exe now
  (http://www.microsoft.com/downloads/release.asp?ReleaseID=25444)

For additional information about how to download Microsoft Support files, click
the article number below to view the article in the Microsoft Knowledge Base:

  Q119591 How to Obtain Microsoft Support Files from Online Services

Microsoft used the most current virus detection software available on the date of
posting to scan this file for viruses. Once posted, the file is housed on secure
servers that prevent any unauthorized changes to the file.

NOTE: When you start this version of the information store, the information store
databases are automatically upgraded to a new format. After the databases have
been upgraded, you can restore an earlier version of the Store.exe file on the
server, but only if it is version 5.5.2651.32 or later. If you restore a
Store.exe file earlier than version 5.5.2651.32 after the database has been
upgraded, you are no longer able to start the information store. For additional
information, click the article number below to view the article in the Microsoft
Knowledge Base:

  Q244976 XADM: Event ID 1197 and 1005 When Starting the Information Store

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5, 5.5 SP1, 5.5 SP2, 5.5 SP3. This problem was first corrected in
Exchange Server 5.5 Service Pack 4.


Additional query words:

======================================================================
Keywords          : kbExchange550preSP4fix kbExchange550sp4Fix kbgraphxlinkcritical 
Technology        : kbOutlookSearch kbExchangeSearch kbExchange550 kbZNotKeyword2 kbOutlook2000Search kbOutlook97Search kbOutlook98Search kbZNotKeyword3 kbExchange550SP1 kbExchange550SP2 kbExchange550SP3
Version           : WINDOWS:2000,97,98; winnt:5.5,5.5 SP1,5.5 SP2,5.5 SP3
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.