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Q247647: XIMS: Colon in Display Name Causes SMTP: to Be Added to Address

Article: Q247647
Product(s): Microsoft Exchange
Version(s): winnt:5.5 SP2,5.5 SP3
Operating System(s): 
Keyword(s): exc55sp2 exc55sp3 kbExchange550preSP4fix kbExchange550sp4Fix
Last Modified: 12-NOV-2000

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The information in this article applies to:

- Microsoft Exchange Server, versions 5.5 SP2, 5.5 SP3 
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SYMPTOMS
========

A message is not delivered to a mailbox or custom recipient address.

CAUSE
=====

A colon (:) in the display name of the intended address causes the Outlook Web
Access (OWA) component to add "SMTP:" to the address.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server 5.5.
For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack


WORKAROUND
==========

To work around this issue, remove the colon from the display name.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article. This problem was first corrected in
Exchange Server 5.5 Service Pack 4.



Additional query words:

======================================================================
Keywords          : exc55sp2 exc55sp3 kbExchange550preSP4fix kbExchange550sp4Fix 
Technology        : kbExchangeSearch kbZNotKeyword2 kbExchange550SP2 kbExchange550SP3
Version           : winnt:5.5 SP2,5.5 SP3
Issue type        : kbbug
Solution Type     : kbfix

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