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Q247621: Blue Screen with Garbled Text During Windows NT Installation

Article: Q247621
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): kbhw kbHardware
Last Modified: 08-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

When you install Windows NT 4.0, the first time the computer restarts, which is
between the Text mode and the Graphical User Interface (GUI) mode of Setup,
garbled text may be displayed in the middle of a blue screen.

CAUSE
=====

This issue can occur because the Hal.dll file does not correctly identify the
Intel 810E chipset.

RESOLUTION
==========

To resolve this issue, replace the Hal.dll file in the Windows NT 4.0
installation folder with the Hal.dll file included with the Windows NT 4.0
Service Pack 4 CD-ROM.

1. Copy and replace the Hal.dl_ file from Windows NT 4.0 Service Pack 4 to the
  Windows NT 4.0 installation folder. If the Hal.dll file included with Windows
  NT 4.0 Service Pack 4 is already extracted, rename the file, and then copy it
  to the Windows NT 4.0 installation folder.

2. Install Windows NT 4.0.

3. Install Windows NT 4.0 Service Pack 4 or later.

MORE INFORMATION
================

The suggested work around in this article is a cosmetic fix only.

The appearance of this erroneous text does not affect Windows NT 4.0 in any way.

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words:

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Keywords          : kbhw kbHardware 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : winnt:4.0
Issue type        : kbprb

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