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Q247408: Error Message or Spooler Hangs When You Pause or Resume Printing

Article: Q247408
Product(s): Microsoft Windows NT
Version(s): WINDOWS:2000; winnt:4.0
Operating System(s): 
Keyword(s): kbenv kbprint kbtoolkbfixlist
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Server, Enterprise Edition version 4.0 
- Microsoft Windows NT Server version 4.0, Terminal Server Edition 
- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows 2000 Professional 
- Microsoft Windows 2000 Server 
- Microsoft Windows 2000 Advanced Server 
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SYMPTOMS
========

When you pause or resume print jobs frequently, the Windows NT Spooler Service
may stop responding (hang) or generate an access violation error message.

CAUSE
=====

This problem can occur because there is a synchronization problem with a
function in the Localspl.dll file.


RESOLUTION
==========

Windows 2000
------------

To resolve this problem, obtain the latest service pack for Windows 2000. For
additional information, please see the following article in the Microsoft
Knowledge Base:

  Q260910 How to Obtain the Latest Windows 2000 Service Pack

STATUS
======

Windows 2000
------------

Microsoft has confirmed this to be a problem in Windows 2000. This problem was
first corrected in Windows 2000 Service Pack 1.

Windows NT 4.0
--------------

Microsoft has confirmed this to be a problem in Windows NT 4.0.Microsoft is
researching this problem and will post more information here in the Microsoft
Knowledge Base when it becomes available.

Windows NT Server 4.0, Terminal Server Edition
----------------------------------------------

Microsoft has confirmed this to be a problem in Windows NT Server 4.0, Terminal
Server Edition.Microsoft is researching this problem and will post more
information here in the Microsoft Knowledge Base when it becomes available.


Additional query words: spooler spoolss dr watson crash

======================================================================
Keywords          : kbenv kbprint kbtool kbfixlist
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Serv kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400 kbwin2000ServSearch kbwin2000Search kbwin2000ProSearch kbwin2000Pro kbNTTermServ400 kbNTTermServSearch kbWinAdvServSearch
Version           : WINDOWS:2000; winnt:4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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