Q247229: SMS: Failure to Write to Log File Affects Executive Performance

Article: Q247229
Product(s): Microsoft Systems Management Server
Version(s): winnt:2.0
Operating System(s): 
Keyword(s): kbtool kbConfig kbsms200
Last Modified: 08-JUL-2000

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Systems Management Server version 2.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When logging is enabled for a Microsoft Systems Management Server component that
is implemented as a thread of the SMS Executive service, the service must be
able to obtain write access to the log file. If the SMS Executive service cannot
open the output file to write the logging information, its performance is
severely affected.

CAUSE
=====

The component enters a loop and continuously attempts to open the file. This
behavior dramatically slows the SMS Executive service: It takes five seconds for
the loop to time out for every entry that a given component attempts to log.

WORKAROUND
==========

Ensure that the Systems Management Server service account has full access to the
directory where the Systems Management Server log files are created. By default,
this is the \Sms\Logs directory.

Additional query words: prodsms smsexec frozen locked hung slow logs

======================================================================
Keywords          : kbtool kbConfig kbsms200 
Technology        : kbSMSSearch kbSMS200
Version           : winnt:2.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.