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Q247178: Programs May Hang When Accessing Files from a File Server

Article: Q247178
Product(s): Microsoft Windows NT
Version(s): 4.0 SP5,4.0 SP6,4.0 SP6a
Operating System(s): 
Keyword(s): kbWinNT400PreSP7Fix
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Windows NT Workstation versions 4.0 SP5, 4.0 SP6, 4.0 SP6a 
- Microsoft Windows NT Server versions 4.0 SP5, 4.0 SP6, 4.0 SP6a 
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SYMPTOMS
========

Programs (such as Microsoft Internet Information Server) may stop responding
(hang) while they are attempting to gain access to files on a remote server.

CAUSE
=====

The Windows NT Redirector (Rdr.sys) may hang threads while trying to close a
file because of a problem in the cache manager. These threads wait for an event
that never happens.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English-language version of this fix should have the following file
attributes or later:

  Date       Time    Size        File name      Platform
  ------------------------------------------------------
  11/18/99   7:16p     952,896   Ntkrnlmp.exe   Intel
  11/18/99   7:14p     932,736   Ntoskrnl.exe   Intel
  11/18/99   7:13p   1,403,968   Ntkrnlmp.exe   Alpha
  11/18/99   7:13p   1,375,744   Ntoskrnl.exe   Alpha



STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.


Additional query words:

======================================================================
Keywords          : kbWinNT400PreSP7Fix 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTW400sp5 kbWinNTSsearch kbWinNTS400sp6 kbWinNTS400sp5 kbWinNTS400search kbWinNTW400sp6 kbWinNTW400SP6a
Version           : :4.0 SP5,4.0 SP6,4.0 SP6a
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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