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Q247085: XWEB: Error: Failed to Connect to the Microsoft Exchange Server

Article: Q247085
Product(s): Microsoft Exchange
Version(s): WINDOWS:5.5
Operating System(s): 
Keyword(s): 
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Outlook Web Access, version 5.5 Service Packs 1, 2, 3 
- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

If you log on to a Microsoft Exchange Server computer by using Microsoft Outlook
Web Access (OWA), the following error message may be displayed:

  Failed to connect to the Microsoft Exchange Server, (<servername>)

CAUSE
=====

The Mapisvc.inf file, in the Winnt\System32 folder, is modified or missing.

RESOLUTION
==========

Replace the Mapisvc.inf file with an unmodified copy of the original, or add the
following section to the existing file:

  

  [MSEMS]
  PR_DISPLAY_NAME=Microsoft Exchange Server
  Sections=MSEMS_MSMail_Section
  PR_SERVICE_DLL_NAME=emsui.dll
  PR_SERVICE_ENTRY_NAME=EMSCfg
  PR_RESOURCE_FLAGS=SERVICE_SINGLE_COPY
  WIZARD_ENTRY_NAME=EMSWizardEntry
  Providers=ems_dsa, ems_mdb_public, ems_mdb_private
  PR_SERVICE_SUPPORT_FILES=emsui.dll, emsabp.dll, emsmdb.dll

MORE INFORMATION
================

The Mapisvc.inf file is created when Exchange Server is installed. To fix the
problem, replace the Mapisvc.inf file with a copy of the file from another
Exchange Server computer.


Additional query words:

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Keywords          :  
Technology        : kbOutlookSearch kbExchangeSearch kbExchange550 kbZNotKeyword2 kbOWASearch kbOWA550SP1 kbOWA550SP2 kbOWA550SP3
Version           : WINDOWS:5.5
Issue type        : kbinfo

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