Q246842: SMS: Access Violation in Remote.exe When Encryption Disabled
Article: Q246842
Product(s): Microsoft Systems Management Server
Version(s): 2.0 SP1,2.0 SP2
Operating System(s):
Keyword(s): kbsms200fix kbHelpDesk kbsms200preSP3fix kbsms200SP3fix
Last Modified: 08-MAY-2002
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The information in this article applies to:
- Microsoft Systems Management Server versions 2.0 SP1, 2.0 SP2
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SYMPTOMS
========
On Microsoft Windows NT-based clients that are configured with French regional
settings (by using the Regional Settings tool in Control Panel), the Remote
Control tool may stop working with an access violation in Remote.exe or
Ldwmnt.dll after a few minutes.
CAUSE
=====
This behavior is caused by improper negotiation of the encryption state. The
state can be either Active or Inactive. The configuration of the regional
settings determines the encryption level.
RESOLUTION
==========
A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.
The English version of the post Service Pack 1 fix should have the following file
attributes or later:
Date Time Version Size File name Platform
----------------------------------------------------------------
03/03/2000 8:27p 2.00.1380.1132 1,292,991 Remctrl.exe Intel
03/03/2000 8:25p 2.00.1380.1132 567,280 Ldwmnt.dll Intel
04/02/2000 9:22p 67 Compver.ini
03/03/2000 8:30p 2.00.1380.1132 1,657,666 Remctrl.exe Alpha
03/03/2000 8:25p 2.00.1380.1132 850,704 Ldwmnt.dll Alpha
The English version of the post SP2 fix should have the following file attributes
or later:
Date Time Version Size File name Platform
-----------------------------------------------------------------------
06/10/2000 5:40a 2.0.92.01 1,346,654 Remctrl.exe Intel
06/10/2000 5:40a 2.00.1493.2121 567,280 Ldwmnt.dll Intel
06/10/2000 5:40a 2.00.1493.2121 300,576 Wuser32.exe Intel
06/10/2000 5:40a 67 CompverRemCtrl.ini
06/10/2000 5:40a 2.0.92.01 1,685,097 Remctrl.exe Alpha
06/10/2000 5:40a 2.00.1493.2121 850,704 Ldwmnt.dll Alpha
06/10/2000 5:40a 2.00.1493.2121 424,720 Wuser32.exe Alpha
The French version of the post SP2 fix should have the following file attributes
or later:
Date Time Version Size File name Platform
--------------------------------------------------------------------
07/30/2000 5:40a 2.0.92.01 1,350,105 Remctrl.exe Intel
07/30/2000 5:40a 2.00.1493.2121 575,984 Ldwmnt.dll Intel
06/10/2000 5:40a 2.00.1493.2121 300,576 Wuser32.exe Intel
06/10/2000 5:40a 67 CompverRemCtrl.ini
07/30/2000 5:40a 2.0.92.01 1,688,702 Remctrl.exe Alpha
07/30/2000 5:40a 2.00.1493.2121 858,896 Ldwmnt.dll Alpha
06/10/2000 5:40a 2.00.1493.2121 424,720 Wuser32.exe Alpha
The International Client Pack 1 (ICP1) version of the post SP2 fix should have
the following file attributes or later:
Date Time Version Size File name Platform
----------------------------------------------------------------
07/29/2000 5:40a 2.0.92.01 1,710,884 Remctrl.exe Intel
07/29/2000 5:40a 2.00.1493.2121 567,280 Ldwmnt.dll Intel
06/10/2000 5:40a 2.00.1493.2121 301,056 Wuser32.exe Intel
06/10/2000 5:40a 67 CompverRemCtrl.ini
07/29/2000 5:40a 2.0.92.01 2,595,906 Remctrl.exe Alpha
07/29/2000 5:40a 2.00.1493.2121 850,704 Ldwmnt.dll Alpha
06/10/2000 5:40a 2.00.1493.2121 424,720 Wuser32.exe Alpha
NOTE: Due to file dependencies, the most recent hotfix or feature that contains
the above files may also contain additional files.
STATUS
======
Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article. This problem was first corrected in
Systems Management Server 2.0 Service Pack 3.
Additional query words: prodsms remctrl exe idwmnt dll wuser32 compverremctrl ini
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Keywords : kbsms200fix kbHelpDesk kbsms200preSP3fix kbsms200SP3fix
Technology : kbSMSSearch kbSMS200SP1 kbSMS200SP2
Version : :2.0 SP1,2.0 SP2
Issue type : kbbug
Solution Type : kbfix
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