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Q246741: XADM: Admin Doesn’t Export NT Accounts in Multiple Domains

Article: Q246741
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): exc55 kbExchange550preSP4fix kbExchange550sp4Fix
Last Modified: 11-NOV-2000

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When you export directory objects through the Exchange Server Administrator
program by clicking Directory Export on the Tools menu, you may receive the
following information in the .csv file:

  ?\UNKNOWN Primary Windows NT Accounts

However, the Administrator program displays the Microsoft Windows NT user account
when you view the mailbox properties.

CAUSE
=====

This behavior may occur when the Exchange Server service account, the
Administrator account, and the Windows NT user accounts associated to the
mailboxes are in different Windows NT domains that are not two-way trusted
domains, as in the following scenario:

  Domain1 contains the Exchange Server and service account
  Domain2 contains the Exchange Administrator account
  Domain3 contains the User accounts

  Domain1 trusts Domain2 and Domain3
  Domain3 trusts Domain2
  Domain2 trusts no domain

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server 5.5.
For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server 5.5.
This problem was first corrected in Exchange Server 5.5 Service Pack 4.

Additional query words:

======================================================================
Keywords          : exc55 kbExchange550preSP4fix kbExchange550sp4Fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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