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Q246683: STOP 0xA on Compaq Computers When Upgrading to Service Pack 6

Article: Q246683
Product(s): Microsoft Windows NT
Version(s): winnt:4.0 SP6
Operating System(s): 
Keyword(s): kb3rdparty kberrmsg
Last Modified: 10-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 SP6 
- Microsoft Windows NT Server, Enterprise Edition version 4.0 SP6 
- Microsoft Windows NT Workstation version 4.0 SP6 
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SYMPTOMS
========

After you upgrade your computer to Windows NT 4.0 Service Pack 6 (SP6), you may
receive a "STOP 0xA" error message on a blue screen on Compaq computers running
the Compaq Network Teaming and Configuration driver (Cpqntac.sys) for Compaq
Ethernet, Fast Ethernet, or Gigabit Network Interface Controllers (NICs) Version
1.00.01.0016 (or earlier).

NOTE: This error message occurs only if you have implemented Compaq Network
Teaming.

CAUSE
=====

This behavior occurs because the version of the Cpqntac.sys driver is not
compatible with the Windows NT system components that are updated in SP6.

RESOLUTION
==========

To resolve this issue, use the recovery process outlined on the following Compaq
Web site:

  http://www.compaq.com/support/techpubs/customer_advisories/EM991108_CW01_0.html

To work around this issue, use the appropriate method:

- Apply the SoftPaq before upgrading to SP6. To download the SoftPaq, refer to
  the following Compaq FTP location:

  ftp://ftp.compaq.com/pub/softpaq/sp11501-12000\sp11718.exe

- Update the computer to Compaq SSD 2.15a or later.

- Disable Compaq Network Teaming teaming on the server before you apply SP6.

  NOTE: If you re-enable Compaq Network Teaming after you upgrade to SP6, you
  still receive an error message on a blue screen if you do not update the
  drivers.

The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: STOP: 0xA

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Keywords          : kb3rdparty kberrmsg 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400sp6 kbWinNTS400sp6 kbWinNTS400search kbWinNTW400sp6
Version           : winnt:4.0 SP6
Issue type        : kbprb

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