KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q246604: SMS: Software Inventory Is Not Processed Without Parent Site CAP

Article: Q246604
Product(s): Microsoft Systems Management Server
Version(s): 2.0,2.0 SP1,2.0 SP2,2.0 SP3
Operating System(s): 
Keyword(s): kbClient kbConfig kbDatabase kbMMC kbServer kbsms200 kbsms200bug kbCAP kbCollections kb
Last Modified: 16-MAY-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2, 2.0 SP3 
-------------------------------------------------------------------------------

SYMPTOMS
========

Software inventory information from a child (primary or secondary) site may not
appear in the site database on the parent site. Additionally, software inventory
files may be backlogged in the Sms\Inboxes\Sinv.box folder on the parent site
server.

CAUSE
=====

A Client Access Point (CAP) is not defined for the parent site. By default, the
site server is assigned the CAP role. The Systems Management Server (SMS)
Administrator console allows the administrator to remove this role, providing a
warning that no CAPs are defined.

WORKAROUND
==========

Under Site Settings, click Site Systems. Click an appropriate site system, or
add a new one, and then enable the CAP role for that site system. There is very
little impact on the site in having a CAP and no clients assigned.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 2.0.

MORE INFORMATION
================

If logging is enabled, check the Sinvproc.log file. It reports the following
message:

  Waiting for the inbox manager to create the inboxes, retry in 10 seconds.

Even if there are no clients directly assigned to a site, a CAP is required for
Inbox Manager to create the appropriate inbox definitions and rules. The
Software Inventory processor relies on these to locate the incoming folder for
software inventory files and process files that are replicated from child
(primary or secondary) sites.

For additional information about how to enable logging, click the article number
below to view the article in the Microsoft Knowledge Base:

  Q214969 SMS: Server Component Logging Is Turned Off by Default

Additional query words: prodsms

======================================================================
Keywords          : kbClient kbConfig kbDatabase kbMMC kbServer kbsms200 kbsms200bug kbCAP kbCollections kbInventory 
Technology        : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2 kbSMS200SP3
Version           : :2.0,2.0 SP1,2.0 SP2,2.0 SP3
Issue type        : kbbug
Solution Type     : kbnofix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.