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Q246549: Accelerated Remote Control Clients Lose Acceleration with SP1

Article: Q246549
Product(s): Microsoft Systems Management Server
Version(s): 2.0 SP1
Operating System(s): 
Keyword(s): kbsms200 kbsms200fix
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Systems Management Server version 2.0 SP1 
-------------------------------------------------------------------------------

SYMPTOMS
========

Accelerated Remote Control clients lose acceleration permanently after upgrading
to Systems Management Server (SMS) 2.0 Service Pack 1 (SP1).

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Only apply it to systems
that are experiencing this specific problem. This fix may receive additional
testing. Therefore, if you are not severely affected by this problem, Microsoft
recommends that you wait for the next Systems Management Server service pack
that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, visit the following Microsoft
Web site:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The usual support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.

The English version of this fix should have the following file attributes or
later:

  Date        Time    Size       File name        Platform
  -------------------------------------------------------
  01/13/2000  11:55p         67  Compver1118.ini  Alpha
  01/18/2000  12:20a  1,656,697  Remctrl.exe      Alpha
  01/13/2000  11:55p         67  Compver1118.ini  Intel
  01/18/2000  12:20a  1,292,504  Remctrl.exe      Intel

NOTE: Due to file dependencies, the most recent hotfix or feature that contains
the above files may also contain additional files.



STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 2.0 SP1.

MORE INFORMATION
================

To install the hotfix, use the appropriate method.

Using the Hotfix Installer
--------------------------

NOTE: This method is for Intel-based computers only.

1. Create a folder in a location that is accessible to your SMS site servers.

2. Copy the Q246549.exe file and platform folders to the new folder. The folder
  structure must be such that the program file is located one folder above the
  platform folders.

3. Log on to your site server by using an account with administrative
  privileges.

4. From each of the primary and secondary SMS site servers in your environment,
  run the hotfix program file.

5. Complete any necessary manual installation steps as instructed.

NOTE: You can run the Q246549.exe file silently by using the /s switch.

Manual Installation
-------------------

1. Copy the updated SMS files to a disk or network share that is accessible from
  the SMS site server you want to update.

2. Quit the SMS Administrator console and stop all SMS services from within
  Control Panel. If the SMS_SITE_BACKUP service is running, stop that as well.

3. Copy the Remctrl.exe file from the appropriate <Platform> folder into
  the <Drive>:\Sms\Inboxes\Clicomp.src\Remctrl\<Platform> folder.

4. Replace the Compver.ini file in the
  <Drive>:\Sms\Inboxes\Clicomp.src\Remctrl folder with the
  Compver1118.ini file located in the hotfix bundle source folder after
  renaming the file to Compver.ini.

5. Restart the SMS site services. The new files are replicated to all logon
  points and CAPs. After all logon points and CAPs are updated, allow an
  additional 23 hours for clients to begin their update polling cycle. A reboot
  of the client may be required to load the updated acceleration driver.


Additional query words: prodsms

======================================================================
Keywords          : kbsms200 kbsms200fix 
Technology        : kbSMSSearch kbSMS200SP1
Version           : :2.0 SP1
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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