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Q246515: STOP Message When Backing Up Long File Names from Novell Server

Article: Q246515
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): 
Last Modified: 08-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

When you run Cheyenne's ARCserve on a Compaq ProLiant 6000 Dual Processor server
running Microsoft Windows NT Server 4.0, you may receive a STOP 0x0A or STOP
0x1E error message. This may occur during the backup of files with long names
from a Novell-based server to the Windows NT-based server.

CAUSE
=====

The cause is unknown.

RESOLUTION
==========

To resolve this issue, do one or more of the following, depending on the type of
error message:

1. To resolve the STOP 0x0A error message, install the latest Compaq Software
  Support Disk (SSD) for Windows NT Server 4.0 on the Windows NT-based server.
  To obtain the latest SSD, visit the following Compaq Computer Corp. Web site
  at:

  http://www.compaq.com/support/files/server/WINNT/index.html

2. To resolve the STOP 0x1E message, install the IntraNetware Support Pack 4E or
  later on the Novell-based server. To obtain the latest IntraNetware Support
  Pack, visit the following Novell, Inc. Web site at:

  http://support.novell.com/

3. Install the latest Cheyenne ARCserve patch on the Windows NT-based server. To
  obtain it, visit the following Computer Associates Web site at:

  http://support.cai.com/Download/patches/techptch.html

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: nt 4.0 0x0A 0x1E novell long file

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Keywords          :  
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : winnt:4.0
Issue type        : kbprb

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