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Q246462: Print Jobs Randomly Stop Responding with HP JetDirect Printing

Article: Q246462
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): 
Last Modified: 08-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

On a large TCP/IP-based network that uses Hewlett-Packard (HP) JetDirect
printing, print jobs may randomly become stuck in the print queue, and the
Spooler service may need to be stopped and restarted several times a day. Using
the HP JetAdmin software to reestablish a connection with the printer also
restarts print jobs.

CAUSE
=====

This problem is most likely to occur when there are many router hops between the
print server and the printer, and there is a large number of printers per print
server. In large TCP/IP-based networks with many hops between print servers and
the printers, JetAdmin has difficulty maintaining a connection with the
JetDirect adapter.

RESOLUTION
==========

As a workaround, either move the print server to the same network segment as the
printers, or use LPR printing instead of JetDirect printing when there is a
large number of router hops between the print server and the printers.

Additional query words: nt 4.0 queue

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Keywords          :  
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : winnt:4.0
Issue type        : kbprb

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