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Q246398: Help Screens Do Not Display in Compass

Article: Q246398
Product(s): Microsoft Windows NT
Version(s): 2.1; WINDOWS:2000
Operating System(s): 
Keyword(s): kberrmsg kbtool kbui
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Metadirectory Services 2.1 
- Microsoft Windows 2000 Server 
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SYMPTOMS
========

When you click the Help button to display the help screen or click the right
side of a form in Compass, you receive the following error message:

  Proxy Report:
  11001 Host was not found

CAUSE
=====

This issue occurs because the MMS Help uses URLs to locate the help files. This
is an example of a URL that could be called:

  http://server_name.domain.com:8080/resource/help/admin

This error message is generated when a Proxy Server is configured for Microsoft
Internet Explorer and your MMS directory structure has an Internet type name
such as server_name.domain_name.com.

RESOLUTION
==========

To work around this issue, obtain access to the Internet by using a proxy
server:

1. In Internet Explorer, click Internet Options on the Tools menu, and then
  click the Connections tab.

2. Click Lan Settings, click to select the "Use a proxy server" check box, and
  then click Advanced.

3. Add the follow exception to the "Do not use proxy server for addresses
  beginning with" box under Exceptions

  http://<server name>.<domain name>.com

  where <server name> is the server name, and <domain name> is the
  domain name.

  NOTE: To verify you are using the correct URL that the help file is trying to
  contact, right-click the form where the proxy error is displayed, and then
  click Properties. The General tab contains the address, copy the information
  up to the port number. For example:

  http://<server name>.<domain name>.com:8080/resource/help/admin

This information would be the exception.

Additional query words:

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Keywords          : kberrmsg kbtool kbui 
Technology        : kbwin2000Serv kbwin2000ServSearch kbwin2000Search kbMMSSearch kbMMS210
Version           : :2.1; WINDOWS:2000
Issue type        : kbprb

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