Q246209: Encarta 2000: Hangs or Quits Unexpectedly When You Start Program

Article: Q246209
Product(s): Microsoft Home Multimedia Titles
Version(s): ; WINDOWS:
Operating System(s): 
Keyword(s): kb3rdparty kbdisplay kbimu
Last Modified: 25-JUN-2000

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Encarta Encyclopedia 2000 
- Microsoft Encarta Interactive World Atlas 2000 
- Microsoft Encarta Reference Suite 2000 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to start any of the programs listed at the beginning of this
article, you may experience one of the following symptoms:

- Your computer may stop responding (hang).

- The program may quit unexpectedly.

CAUSE
=====

This behavior can occur if the video adapter installed in your computer is based
on the ATI Rage Pro chip set.

RESOLUTION
==========

To resolve this issue, install the video drivers for the ATI Rage Pro chip set
from the Microsoft Windows 98 CD-ROM. To do this:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Display.

3. On the Settings tab, click Advanced.

4. On the Adapter tab, note the manufacturer and model of your current video
  adapter, and then click Change.

5. Click Next.

6. Click "Display a list of all the drivers in a specific location, so you can
  select the driver you want," and then click Next.

7. Click Show All Devices.

8. In the Manufacturers box, click ATI Technologies.

9. In the Models box, click "ATI 3D Rage Pro (atir3)," and then click OK or
  Next.

  NOTE: If you are prompted to verify that you want to change the video driver,
  click Yes.

10. Click Close, and then click Close again.

11. When you are prompted to restart the computer, click Yes.

Additional query words: multi multi-media media mm ee2k ers2k ewa2k

======================================================================
Keywords          : kb3rdparty kbdisplay kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc2000 kbEncartaReference2000 kbEncartaWorldAtlas2000
Version           : :; WINDOWS:
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.