KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q246130: PRB: MSDN Library Problems Installing to Jazz and Zip Drives

Article: Q246130
Product(s): Microsoft Developer Network
Version(s): October 99
Operating System(s): 
Keyword(s): kbHTMLHelp kbMSDN kbDSupport kbGrpDSTools
Last Modified: 05-MAY-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Developer Network (MSDN) October 99 
-------------------------------------------------------------------------------

SYMPTOMS
========

This article addresses a problem installing the Microsoft Developer Network
(MSDN) Library to an Iomega Jazz or Zip drive. This problem first appeared with
the release of the October 1999 MSDN Library.

When launching or using the MSDN Library, the following error message appears:

  "Please insert the disk labeled 'Installed MSDN Collection's local directory'
  into drive g:." (where g: is the drive letter of your Iomega Jazz drive)

CAUSE
=====

The volume name of the MSDN Library CD is recorded incorrectly in the file
Hhcolreg.dat.

RESOLUTION
==========

There are two solutions for this problem:

- Rename the volume of the Jazz or Zip drive.

- Edit the Hhcolreg.dat to point to the volume name of the Jazz or Zip drive.

Both solutions require opening the file Hhcolreg.dat with a text editor, such as
Notepad. On Windows 95, Windows 98, and Windows NT 4.0, Hhcolreg.dat is located
in the %WinDir%\Help directory. On Windows 2000, Hhcolreg.dat is in Documents
and Settings\All Users\Application Data\Microsoft\HTML Help.

The first and simplest solution is to change the volume label of the Jazz or Zip
drive to match the volume label in the Hhcolreg.dat file.

1. Once the Hhcolreg.dat file is open in the text editor, search for Volume
  value=.

2. Check if the TitleString value in the same section is set to Installed MSDN
  Collection's local directory. If not, continue searching.

3. Copy the Volume value. For example, the Volume value for the English October
  1999 MSDN Library is DNQ930ENU.

4. In Windows Explorer, navigate to the drive letter of the Jazz or Zip drive.

5. Right-click the drive, and click Properties.

6. In the Label box, paste the MSDN Library volume value. Click OK.

The second method is to change the Hhcolreg.dat file itself. This method is not
recommended because incorrect modifications of the Hhcolreg.dat can completely
disable all MSDN Library installations.

1. Once the Hhcolreg.dat file is open in the text editor, search for "Volume
  value=".

2. Check if TitleString value in the same section is set to Installed MSDN
  Collection's local directory. If not, continue searching.

3. Change the Volume value to reflect the volume label of your Jazz or Zip
  drive.

4. Save and close Hhcolreg.dat.

MORE INFORMATION
================

This problem has reproduced on several different-sized Jazz and Zip drives.

Steps to Reproduce the Behavior
-------------------------------

1. Perform a custom installation of the October 1999 MSDN Library.

2. Change the path to point to an Iomega Jazz or Zip drive.

3. Select the full-text search index and a few other areas to install from the
  custom menu.

Setup completes successfully, but when you attempt to launch the MSDN Library,
the error message appears.

REFERENCES
==========

For additional information, click the article number below to view the article
in the Microsoft Knowledge Base:

  Q216109 HOWTO: Troubleshoot MSDN Library Run-Time/Install/Uninstall Problems

Additional query words:

======================================================================
Keywords          : kbHTMLHelp kbMSDN kbDSupport kbGrpDSTools 
Technology        : kbMSDNSearch kbZNotKeyword2
Version           : :October 99
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.