Q245742: XCON: MTA Stops Responding–Access Violation e0020004
Article: Q245742
Product(s): Microsoft Exchange
Version(s): winnt:5.5,5.5 SP1,5.5 SP2,5.5 SP3
Operating System(s):
Keyword(s): exc55 exc55sp1 exc55sp2 exc55sp3 kbExchange550preSP4fix kbExchange550sp4Fix
Last Modified: 11-NOV-2000
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The information in this article applies to:
- Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2, 5.5 SP3
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SYMPTOMS
========
The Microsoft Exchange Server Message Transfer Agent (MTA) stops responding with
a Dr. Watson error in the Emsmta.exe process. This usually happens during
replication with other sites. Event ID 9405 is written to the event log. The
following is a stack trace from the failure:
FramePtr RetAddr Param1 Param2 Param3 Function Name
00 00defb08 004029bd e0020004 00000000 00000000 KERNEL32!RaiseException+0x6a
01 00defb2c 0047e7ee 000006c2 00000000 00000001 EMSMTA!sbpiwacs+0x85 [ sbnilnt.c @ 254 ]
02 00defb4c 00578e88 77fa0011 00000000 00de0011 EMSMTA!oeprtidy+0xaf [ oentdmod.c @ 9100 ]
03 00defd7c 0057994a 038080d0 00000000 ffffffff EMSMTA!oepnrasd+0x3aa [ sbndudyc.c @ 3281 ]
04 00defdc4 00409c7b 038f7d00 00defe80 00defe68 EMSMTA!MtaToMtaRPC+0xf2 [ sbndudyc.c @ 3797 ]
05 00defe14 00409665 00defe80 038f0013 00defe68 0x00409c7b
06 00defe38 004b81c7 00defe80 038f0013 00600000 0x00409665
07 00defe78 0046fcce 038f7d00 03808a90 00defea4 EMSMTA!sbpcdout+0x1e5 [ sbn1.c @ 1906 ]
08 00defe88 004b91ca 00defe9c 03808c10 03808a90 EMSMTA!sbpcmtmg+0x79 [ sbnmruz.c @ 1245 ]
09 00defea4 004b900b 038000ff 00000000 03808c1c EMSMTA!sbprwork+0xa3 [ sbnmruz.c @ 824 ]
0a 00defed0 0046fcbe 03808c10 00000001 00deff24 EMSMTA!sbprrecv+0xf8 [ sbnmruz.c @ 616 ]
0b 00defee4 004236df 00deff24 03808c1c 03800000 EMSMTA!sbpcmtmg+0x69 [ sbnmruz.c @ 1245 ]
0c 00defefc 0049414e 00000000 00deff24 00000002 EMSMTA!sbpwsend+0x11c [ sbnw.c @ 1106 ]
0d 00deff2c 00482aea 77f0178e 77f1c697 00144f70 0x0049414e
0e 00deff94 00481fea 77f9b830 00144f70 00000155 EMSMTA!sbpwinit+0xaf8 [ sbnw.c @ 3810 ]
0f 00deffa8 77dd8cee 00000001 00144f78 ffffffff EMSMTA!sbpisvep+0xcf [ sbnisvc.c @ 826 ]
RESOLUTION
==========
To resolve this problem, obtain the latest service pack for Exchange Server 5.5.
For additional information, please see the following article in the Microsoft
Knowledge Base:
Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack
STATUS
======
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 4.
Additional query words:
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Keywords : exc55 exc55sp1 exc55sp2 exc55sp3 kbExchange550preSP4fix kbExchange550sp4Fix
Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 kbExchange550SP1 kbExchange550SP2 kbExchange550SP3
Version : winnt:5.5,5.5 SP1,5.5 SP2,5.5 SP3
Issue type : kbbug
Solution Type : kbfix
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