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Q245653: Errors Opening Messages with Attachments on Terminal Server

Article: Q245653
Product(s): Microsoft Windows NT
Version(s): winnt:4.0,4.0 SP4,4.0 SP5
Operating System(s): 
Keyword(s): kbenv kberrmsg kbtool
Last Modified: 11-DEC-2001

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The information in this article applies to:

- Microsoft Windows NT Server versions 4.0, 4.0 SP4, 4.0 SP5, Terminal Server Edition 
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SYMPTOMS
========

When you attempt to open a message with an attachment or you attempt to open an
attachment, you may receive an error message similar to:

  You do not have appropriate permissions to open.

  Object not found.

You can open messages without attachments with no problem.

CAUSE
=====

Permissions are improperly set on the %SystemRoot%\Temp folder on the server
running Terminal Server. Each user needs Read permission on the
%SystemRoot%\Temp folder and Full Control permission on his or her individual
Temp folder. The permissions for the individual Temp folders are created by the
operating system; the folders are located in a subfolder in the
%SystemRoot%\Temp folder.

RESOLUTION
==========

To resolve this issue, make sure that the permissions on the %SystemRoot%\Temp
folder are set to Read for the Everyone group and that the operating system is
correctly setting Full Control permission for each individual Temp folder.


Additional query words:

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Keywords          : kbenv kberrmsg kbtool 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServ400sp4 kbNTTermServ400sp5 kbNTTermServSearch
Version           : winnt:4.0,4.0 SP4,4.0 SP5
Issue type        : kbprb

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