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Q245613: SMS: Error Message Occurs When Status Messages Are Deleted

Article: Q245613
Product(s): Microsoft Systems Management Server
Version(s): winnt:2.0
Operating System(s): 
Keyword(s): kbsms200 kbsms200bug
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Systems Management Server version 2.0 
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SYMPTOMS
========

When you attempt to delete the status messages associated with a status message
query, you may receive the following error message:

  An error was encountered deleting status messages: rc = -2147217407. No
  status messages were deleted.

In addition, the Microsoft Systems Management Server Provider log (Smsprov.log)
may contain an error message similar to the following:

  *
  *
  E:\OPALSP1\sdk_provider\nt\smsprov\SspStatusMessage.cpp(927) : Error
  executing delete query: delete from StatusMessages WHERE RecordID IN
  (SELECT SMS_StatusMessage.RecordID from vStatusMessages AS
  SMS_StatusMessage LEFT OUTER JOIN StatusMessageInsStrs AS
  SMS_StatMsgInsStrings ON SMS_StatMsgInsStrings.RecordID =
  SMS_StatusMessage.RecordID LEFT OUTER JOIN StatusMessageAttributes AS
  SMS_StatMsgAttributes ON SMS_StatMsgAttributes.RecordID =
  SMS_StatusMessage.RecordID )
  SQL Error: SQL Server connection timed out.
  *
*

CAUSE
=====

This error message can occur because the deletion query has timed out. On a site
that has a large number of status messages stored in the database, the preset
time-out interval of 10 minutes may not be enough time for Microsoft SQL Server
to complete the deletion request.

WORKAROUND
==========

To work around this behavior, use the status message filter rules to limit the
number of status messages in the database. For additional information on using
the status message filter rules, see Chapter 20 of the <Microsoft Systems
Management Server Administrators Guide>.


STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 2.0.

Additional query words: prodsms

======================================================================
Keywords          : kbsms200 kbsms200bug 
Technology        : kbSMSSearch kbSMS200
Version           : winnt:2.0
Issue type        : kbprb

=============================================================================

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