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Q245583: General Protection Fault When Browsing for Device Drivers

Article: Q245583
Product(s): Microsoft Windows 95.x Retail Product
Version(s): 
Operating System(s): 
Keyword(s): kberrmsg win95 kbbpqfe1a
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Windows 95 
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SYMPTOMS
========

When Windows detects a new Plug and Play device in your computer and you are
prompted to locate the device drivers, you may receive one of the following
error messages:

  A Fatal Exception OD has occurred at <memory address>

-or-

  Msgsrv32 has caused a General Protection Fault in module Kernel32.dll

-or-

  Msgsrv32 caused an invalid page fault in Msgsrv32.exe

-or-

  MSGSRV32 caused an invalid page fault in module Kernel32.dll

-or-

  Msgsrv32 caused a General Protection Fault in Msgsrv32.exe

NOTE: You can also receive these error messages if you refresh Device Manager,
and then browse to install the drivers of any detected device.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Apply it only to systems
that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information about support costs, visit the following Microsoft Web site:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The usual support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.


The English-language version of this fix should have the following file
attributes or later:

  File name      Version      Date
  ----------------------------------------
  MSGSRV32.EXE   4.0.0.1112   Jan 12, 1999



STATUS
======

This issue does not occur in Windows 98.

Additional query words: w95qfe

======================================================================
Keywords          : kberrmsg win95 kbbpqfe1a 
Technology        : kbWin95search kbZNotKeyword3
Version           : :
Issue type        : kbprb

=============================================================================

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