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Q245523: SMS: Backlog of .ct2 Files on Central Site in Large Hierarchy

Article: Q245523
Product(s): Microsoft Systems Management Server
Version(s): winnt:2.0,2.0 SP1
Operating System(s): 
Keyword(s): kbsms120 kbsms120bug kbsms200sp2fix
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Systems Management Server versions 2.0, 2.0 SP1 
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SYMPTOMS
========

In Systems Management Server (SMS) 2.0 site hierarchies with thousands or tens
of thousands of sites, Hierarchy Manager may develop a backlog of .ct2 files
from which it never recovers.

CAUSE
=====

The backlog develops because Hierarchy Manager continually sorts the list of SMS
sites each time it gains access to the list.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Systems Management
Server version 2.0. For additional information, click the following article
number to view the article in the Microsoft Knowledge Base:

  Q236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack



STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 2.0. This problem was first corrected in Systems Management Server
version 2.0 Service Pack 2.

MORE INFORMATION
================

To install the hotfix, use the appropriate method.

Method 1: Using the Hotfix Installer
------------------------------------

NOTE: This method is only for I386-based computers.

1. Copy the hotfix folder structure to a share on your network. Q245523.exe is a
  Microsoft Windows Installer file that updates specific files on your site
  server.

2. Log on to your site server using an account with administrative privileges.

3. On the site server, close the SMS Administrator console.

4. Run Q245523.exe and follow the directions in the wizard. You can run the file
  in Quiet mode using the /s switch.

Method 2: Manual Installation
-----------------------------

1. Stop the SMS_Site_Component_Manager and SMS_Executive services on the site
  server.

2. Replace the Hman.dll and Basesvr.dll files in the
  <SMS_root>\Bin\<Platform> folder with the newer version provided
  in the hotfix.

3. Restart the SMS_Site_Component_Manager and SMS_Executive services.

Additional query words: prodsms

======================================================================
Keywords          : kbsms120 kbsms120bug kbsms200sp2fix 
Technology        : kbSMSSearch kbSMS200 kbSMS200SP1
Version           : winnt:2.0,2.0 SP1
Issue type        : kbbug
Solution Type     : kbfix

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