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Q245135: Error Occurs While Windows NT Server 4.0 Setup Copies Files.

Article: Q245135
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): 
Last Modified: 10-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

When you are installing Microsoft Windows NT Server 4.0 on your computer, you
may receive the following error message during the text-based portion of the
setup process:

  Setup cannot set required Windows NT configuration information. This
  indicates an internal setup error. Please contact your group or system
  administrator.

NOTE: This may occur after the Setup program has copied about 98 percent of the
files to your hard disk.

CAUSE
=====

This behavior can occur because of either a hardware defect or a virus.

RESOLUTION
==========

To resolve this behavior, run some hardware diagnostic programs:

1. Run the Chkdsk utility using the appropriate method:

   - If Windows NT Server 4.0 is the only operating system installed on the
     computer, run the Chkdsk utility from an MS-DOS startup disk.

   - If the computer also has one or more different operating systems
     installed, type the following command at a command prompt, and then press
     ENTER:

  chkdsk /f /r

  NOTE: The /f option fixes any errors that the Chkdsk utility finds; the /r
  option conducts a surface scan of the hard disk.

2. Use a third-party hardware diagnostic program to check for any malfunctions
  with the hard disk.

3. Use a virus-scanning program to scan the hard disk for possible viruses.

4. If applicable and possible, restore Windows NT Server 4.0 from a backup
  copy.

  NOTE: If this behavior persists after you run the diagnostic programs and
  allow the programs to repair what they can, you may need to replace the hard
  disk.

Additional query words: chkdsk hardware

======================================================================
Keywords          :  
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : winnt:4.0
Issue type        : kbprb

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