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Q245058: XADM: Information Store Service Specific Error 4294966264

Article: Q245058
Product(s): Microsoft Exchange
Version(s): 5.5,5.5 SP1,5.5 SP2,5.5 SP3
Operating System(s): 
Keyword(s): exc55 exc55sp1 exc55sp2 exc55sp3
Last Modified: 24-NOV-2000

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The information in this article applies to:

- Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2, 5.5 SP3 
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SYMPTOMS
========

If you start the Information Store service by using Services in Control Panel,
the following error message may be displayed:

  The Microsoft Information Store service returned service specific error
  4294966264

The following events are logged in the application event log:

  Event ID: 145
  Source: ESE97
  Category: General
  Type: Error
  Description:
  MSExchangeIS The database engine could not access the file call "directory
  path"\EDB.chk

  Event ID: 145
  Source: ESE97
  Category: General
  Type: Error
  Description:
  MSExchangeIS The database engine could not access the file call "directory
  path"\EDB.log

  Event ID: 1120
  Source: MSExchangeIS
  Category: General
  Type: Error
  Description:
  Error 0xfffffbf8 initializing the Microsoft Exchange Information Store
  database

  Event ID: 5000
  Source: MSExchangeIS
  Category: General
  Type: Error
  Description:
  Unable to initialize the Microsoft Exchange Information Store database Error
  0xfffffbf8

This issue can also happen if the PRIV.EDB is marked with a read-only attribute.


CAUSE
=====

This issue can occur if the Exchange Server service account does not have Write
permission to the Priv.edb file. The ability to write to this file can be
restricted by insufficient NTFS file system (NTFS) rights to the PRIV.EDB file,
or by a read-only file attribute applied to the PRIV.EDB file.

RESOLUTION
==========

To resolve this issue, give full access rights to the Exchange Server service
account for the directory that the Priv.edb file is in:

1. Start Windows NT Explorer.

2. Right-click the Exchsrvr\Mdbdata folder, and then click Properties.

3. Click the Security tab, and then click Permissions.

4. Click either the group Everyone or "Exchange service account".

5. In the list, select Full Control.

6. Click to select the "Replace Permissions on Subdirectories" check box and the
  "Replace Permissions on Existing Files" check box.

7. Click OK, and then click Yes.

8. Verify that PRIV.EDB file has not been marked "Read Only".

9. Navigate into the Exchsrvr\Mdbdata folder.

10. Right-click the PRIV.EDB file, and then click Properties.

11. On the General tab, ensure that the "Read Only" attribute is not checked.

12. Click OK to close the Properties dialog box.

Additional query words:

======================================================================
Keywords          : exc55 exc55sp1 exc55sp2 exc55sp3 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2 kbExchange550SP1 kbExchange550SP2 kbExchange550SP3
Version           : :5.5,5.5 SP1,5.5 SP2,5.5 SP3
Issue type        : kbprb

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