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Q244984: Event ID 7026 after Installing Compaq SSD Version 2.1x.

Article: Q244984
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): 
Last Modified: 18-NOV-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

When you restart a Compaq Proliant 6500 computer on which the boot device is
connected to the Symc810 adapter after you install Compaq Software Support Disk
(SSD) version 2.10 for Microsoft Windows NT 4.0, you may receive a STOP
0x0000007B error message. Event Viewer may report the following event:

  Event ID 7026:
  The following boot start or system start drivers failed to load:
  Cpq32fs2.sys

If you add an external hard disk to an embedded SCSI (Small Computer System
Interface) controller on a computer running Microsoft Windows NT Server 4.0
Service Pack 4 and SSD version 2.12, Event Viewer may report the following
events, in addition to event 7026:

  Event ID 11: cpq32fs2
  The driver detected a controller error on...

  Event ID 4: cpq32fs2
  The driver detected an internal error in its data structures for period

CAUSE
=====

This behavior can occur if the embedded SCSI adapter is not compatible with the
Cpq32fs2.sys driver. The Cpq32fs2.sys driver is the Compaq version of the
Microsoft Symc810.sys driver. Usually, the Compaq SSD replaces the Symc810.sys
driver with the Cpq32fs2.sys driver during the installation of the SSD.

RESOLUTION
==========

To work around this behavior:

1. Perform a parallel installation of Windows NT Server 4.0 on the computer.

2. Start the computer to the parallel installation.

3. In the Winnt\System32\Drivers folder of the original installation, locate the
  Cpq32fs2.sys file and rename it to Cpq32fs.bak.

4. Copy the Symc810.sys file from the Winnt\System32\Drivers folder of the
  parallel installation to the Winnt\System32\Drivers folder of the original
  installation.

5. Rename the copied Symc810.sys file to Cpq32fs2.sys on the original
  installation.

6. Restart the computer to the original installation of Windows NT Server 4.0.

7. Remove the parallel installation.


Additional query words: nt 4.0 cpq32fs2.sys stop

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Keywords          :  
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : :4.0
Issue type        : kbprb

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