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Q244925: Csrss.exe Stops Responding with a Stop 0xc000021A Error Message

Article: Q244925
Product(s): Microsoft Windows NT
Version(s): winnt:4.0,4.0 SP4,4.0 SP5,4.0 SP6
Operating System(s): 
Keyword(s): kbenv kberrmsg kbWinNT400PreSP7Fixkbfixlist
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Windows NT Server versions 4.0, 4.0 SP4, 4.0 SP5, 4.0 SP6 
- Microsoft Windows NT Server, Enterprise Edition versions 4.0, 4.0 SP4, 4.0 SP5, 4.0 SP6 
- Microsoft Windows NT Workstation versions 4.0, 4.0 SP4, 4.0 SP5, 4.0 SP6 
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SYMPTOMS
========

When you receive an access violation in the Csrss.exe file, your computer may
generate a "stop 0xc000021a" error message (bugcheck). If you perform a user
dump, it displays the following register contents and the thread call stack at
the time of failure:

> r
EAX=00000000 EBX=00297848 ECX=f000ff47 EDX=000000b0 ESI=00285ac8 EDI=00285ac8
EIP=5ffb5d04 ESP=0062feb8 EBP=0062fef8 EFL=00013246
CS=001b DS=0023 ES=0023 SS=0023 FS=0038 GS=0000

> kb
FramePtr RetAddr Param1 Param2 Param3 Function Name
0062feb8 5ffc0f9a 00000000 00285ac8 00000cec WINSRV!AddProcessToList+0x24
0062fef8 5ff927a4 0062ff14 0062ffd0 00000005 WINSRV!SrvAllocConsole+0x18a
0062fff4 00000000 00000088 00000000 00000000 CSRSRV!CsrApiRequestThread+0x5a5

CAUSE
=====

This problem can occur under low memory conditions. When this occurs, creation
of the console window can fail, and the "FreeConsoleHandle" call is made without
locking the console handle table.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

  Date      Time                 Size      File name     Platform
  -------------------------------------------------------------
10/25/1999   4:14 pm              175,376   Winsrv.dll     x86
10/25/1999   4:13 pm              314,128   Winsrv.dll     Alpha
10/18/1999   4:41 pm            1,250,896   Win32k.sys     x86
10/18/1999   4:39 pm            2,049,904   Win32k.sys     Alpha
10/18/1999   6:54 pm              335,120   User32.dll     x86
10/18/1999   6:52 pm              577,296   User32.dll     Alpha
10/18/1999   6:53 pm              166,160   Gdi32.dll      x86
10/18/1999   6:52 pm              307,984   Gdi32.dll      Alpha



STATUS
======

Microsoft has confirmed this to be a problem in Windows NT 4.0.


Additional query words:

======================================================================
Keywords          : kbenv kberrmsg kbWinNT400PreSP7Fix kbfixlist
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTW400sp5 kbWinNTW400sp4 kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400sp6 kbWinNTSEnt400sp5 kbWinNTSEnt400sp4 kbWinNTSEnt400 kbWinNTS400sp6 kbWinNTS400sp5 kbWinNTS400sp4 kbWinNTS400search kbWinNTS400 kbWinNTW400sp6
Version           : winnt:4.0,4.0 SP4,4.0 SP5,4.0 SP6
Hardware          : ALPHA x86
Issue type        : kbprb
Solution Type     : kbfix

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