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Q244748: 14 Character Password Limitation in IMS Logon Information

Article: Q244748
Product(s): Microsoft Windows NT
Version(s): winnt:4.5,5.5
Operating System(s): 
Keyword(s): kbnetwork
Last Modified: 27-MAY-2001

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The information in this article applies to:

- Microsoft BackOffice Server 4.5 
- Microsoft BackOffice Small Business Server version 4.5 
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SYMPTOMS
========

When you enter the logon information in Internet Mail Service (IMS), you are
unable to enter more than 14 characters in the Password box.

CAUSE
=====

This issue occurs because the maximum password length that is allowed in the
Password box is 14 characters. Some Internet service providers (ISPs) may assign
a computer-generated password larger than 14 characters.

RESOLUTION
==========

To resolve this issue, contact your ISP to shorten your password to use 14
characters or less.

MORE INFORMATION
================

Some Internet service providers may not be able to provide a shorter password.
Without the complete password, the Microsoft Exchange Server cannot log on to
the ISP.
Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

Additional query words: smallbiz

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Keywords          : kbnetwork 
Technology        : kbAudDeveloper kbBackOfficeSearch kbSBServSearch kbBackOfficeServ450 kbSBServ450
Version           : winnt:4.5,5.5
Issue type        : kbprb

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