KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q244485: PC WIN: Outlook 98 Uses MS Mail Postoffice Setting for HOP COUNT

Article: Q244485
Product(s): Microsoft Mail For PC Networks
Version(s): WINDOWS:4.0,98
Operating System(s): 
Keyword(s): 
Last Modified: 27-OCT-2000

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Outlook 98 
- Microsoft Exchange Windows 95/98 client, version 4.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

Outlook 98 build 8.5.5104.6 reads the Master.glb file of the Microsoft Mail
postoffice and sets the HOP COUNT parameter in messages sent from the client.
This HOP COUNT parameter can cause problems in large networks where messages
travel through several postoffices to reach their destination.

CAUSE
=====

If HOP COUNT is set to 3, for example, and must pass through four or more
servers before being delivered, the message generates a non-delivery report
(NDR) before ever reaching the destination.

WORKAROUND
==========

To work around this behavior, set the HOP COUNT on the Microsoft Mail postoffice
to a number large enough to allow delivery in your organization. By default,
this number is 10.

This only affects Outlook users. The Windows Microsoft Mail client 3.5 or the
MS-DOS client do not use this HOP COUNT parameter set on the postoffice.


Additional query words:

======================================================================
Keywords          :  
Technology        : kbOutlookSearch kbExchangeSearch kbExchangeClientSearch kbZNotKeyword kbZNotKeyword2 kbOutlook98Search kbZNotKeyword3 kbExchange400Win95
Version           : WINDOWS:4.0,98
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.