Q244350: Memory Leaks in "Drsd" Tag When Printing to Generic Text Printer
Article: Q244350
Product(s): Microsoft Windows NT
Version(s): WINDOWS:2.0,3.0,4.0; winnt:4.0,4.0 SP4,4.0 SP5,4.0 SP6
Operating System(s):
Keyword(s): kbprint kbtool kbWinNT400PreSP7Fixkbfixlist
Last Modified: 08-MAY-2002
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The information in this article applies to:
- Microsoft Windows NT Server versions 4.0, 4.0 SP4, 4.0 SP5, 4.0 SP6
- Microsoft Windows NT Workstation versions 4.0, 4.0 SP4, 4.0 SP5, 4.0 SP6
- Microsoft SNA Server, versions 2.0, 3.0, 4.0
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SYMPTOMS
========
Over a period of time, the Windows NT Spooler service stops responding (hangs)
because of a lack of memory. Also, if you monitor Pool Paged Bytes with
Performance Monitor, the counter shows an increasing amount of paged bytes until
the Windows NT Spooler service stops responding.
CAUSE
=====
This problem occurs because of a problem in the Windows NT Graphics Device
Interface that causes a memory leak when printing to the Generic Text print
driver. The problem is most frequently observed when printing with SNA Server,
but the leak may also occur when printing with legacy programs that use the
Escape API to send data directly to the Generic Text print driver.
RESOLUTION
==========
A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.
The English version of this fix should have the following file attributes or
later:
Date Time Size File name Platform
-------------------------------------------------------------
10/25/99 05:12 PM 73,072 RASDD.DLL i386
10/25/99 05:11 PM 129,456 RASDD.DLL Alpha
STATUS
======
Microsoft has confirmed this to be a problem in Windows NT 4.0.
Additional query words:
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Keywords : kbprint kbtool kbWinNT400PreSP7Fix kbfixlist
Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTW400sp5 kbWinNTW400sp4 kbWinNTSsearch kbWinNTS400sp6 kbWinNTS400sp5 kbWinNTS400sp4 kbWinNTS400search kbWinNTS400 kbAudDeveloper kbWinNTW400sp6 kbSNAServSearch kbSNAServ300 kbSNAServ200 kbSNAServ400
Version : WINDOWS:2.0,3.0,4.0; winnt:4.0,4.0 SP4,4.0 SP5,4.0 SP6
Hardware : ALPHA x86
Issue type : kbprb
Solution Type : kbfix
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