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Q244288: Phone Dialer Speed Dial Cannot Accept More Than 46 Characters

Article: Q244288
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): kbtool kbWinNT400PreSP7Fix
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Server, Enterprise Edition version 4.0 
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SYMPTOMS
========

When you attempt to save a speed dial entry that has a phone number with more
than 46 characters in the Phone Dialer utility, you may receive the following
error message:

  An application error has occurred and an application error log is being
  generated.

  Dialer.exe

  Exception: access violation (0xC0000005), Address:

After this error message occurs, you cannot start the Phone Dialer utility until
you delete the incorrect speed dial entry from the Dialer.ini file located in
the %SystemRoot% folder.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English-language version of this fix should have the following file
attributes or later:

  Date       Time     Size     File name    Platform
  -------------------------------------------------------------
  10/20/99   05:15p   42,256   Dialer.exe   x86
  10/20/99   05:14p   61,712   Dialer.exe   Alpha



STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.


Additional query words:

======================================================================
Keywords          : kbtool kbWinNT400PreSP7Fix 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400
Version           : winnt:4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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