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Q244253: XFOR: No Mail Flow from GroupWise to Exchange - Event ID 6087

Article: Q244253
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): exc55
Last Modified: 19-NOV-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

There is no mail flow from Novell GroupWise to Microsoft Exchange Server.
Although messages are not successfully sent from GroupWise, directory
synchronization between Exchange Server and GroupWise works. The following error
appears in the Exchange Server computer's application event log:

  Event ID: 6087
  Source: MSExchangeGWRtr
  Description:
  Error: No message type can be found in the header file.

On the GroupWise server, the corresponding error is in the GroupWise API
gateway's log:

  10-15-99 09:57:27 Processing outbound message...
  10-15-99 09:57:28 Error getting information from the GroupWise message
  10-15-99 09:57:28 Info - No active recipients

CAUSE
=====

This problem is caused by a damaged Foreign domain document for Exchange Server
in the GroupWise post office.

RESOLUTION
==========

To resolve this problem, in the GroupWise Administrator program:

1. In the Link Configuration utility, unlink the existing External Foreign
  domain for Exchange Server.

2. Delete the existing External Foreign domain for Exchange Server.

3. Recreate a new External Foreign domain for Exchange Server.

4. Run the Link Configuration utility, and link the External Foreign domain for
  Exchange Server to the API gateway.

5. Run directory synchronization between Exchange Server and GroupWise again.

NOTE: For more information about creating External Foreign domains and
configuring the link tables, refer to the documentation included with the
Exchange Connector for Novell GroupWise.

MORE INFORMATION
================

For additional information, click the article number below to view the article
in the Microsoft Knowledge Base:

  Q222550 XFOR: Mail Doesn't Flow from GroupWise to Exchange Server

You can also connect to Novell's support Knowledgebase at the following Web site
and search for document 2937080:

  http://support.novell.com

The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: gwise, sp3, ims, dirsync

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Keywords          : exc55 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbprb

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