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Q244034: SMS: Window 95/98 Clients Hang Opening E-mail Attachments

Article: Q244034
Product(s): Microsoft Systems Management Server
Version(s): winnt:2.0,2.0 SP1
Operating System(s): 
Keyword(s): kbsms200bug kbsms200fix kbsms200sp2fix
Last Modified: 25-JUN-2000

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The information in this article applies to:

- Microsoft Systems Management Server versions 2.0, 2.0 SP1 
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SYMPTOMS
========

A Microsoft Windows 95-based or Microsoft Windows 98-based computer that is
running the Systems Management Server 2.0 client may stop responding (hang) when
you open an e-mail attachment or associated file.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Systems Management
Server version 2.0. For additional information, please see the following article
in the Microsoft Knowledge Base:

  Q236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack



STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 2.0. This problem was first corrected in Systems Management Server
version 2.0 Service Pack 2.

MORE INFORMATION
================

To install the hotfix:

1. Log on to your site server using an account with administrative privileges.

2. On the site server, close the SMS Administrator console.

3. Run the Q244034.exe hotfix file you received and follow the directions in the
  wizard.

After the wizard is finished, allow the updated Compver.ini and Clicore.exe files
to be propagated to all Logon Points and/or Client Access Points (CAPS) in the
site.

NOTE: The default Client Configuration Installation Manager (CCIM) polling
interval is 23 hours. Therefore, it may take up to 23 hours for the hotfix files
to be propagated to the clients. To speed up this process, use any of the
following methods:

- Stop and restart the SMS Client Service on each client. For Microsoft Windows
  NT, simply stop and restart the service. For Windows 95 or Windows 98, a
  restart is required.

- Create a software distribution for one of the Resource Kit tools (Setevnt.exe
  or Cliutils.exe), along with the appropriate parameters to start a CCIM work
  cycle. The tools are located on Systems Management Server (SMS) 2.0 CD-ROM
  2.

  For Setevnt.exe the syntax is:

  setevnt /q

  For Cliutils.exe, the syntax is:

  Cliutils KICK "Client Configuration Installation Manager"

- If you have the Networking Logon Client Installation option enabled, have
  users log off and back on.

- Have users run SMSMan manually.

NOTE: Windows 95/98 clients may require a restart after the hotfix files have
been installed to receive full hotfix functionality. To verify this, review the
Clicore.log file after the update. If a restart is required, the entry listed
below is logged. Because of the nature of this hotfix, Microsoft recommends that
a mandatory restart policy be used for all Windows 95/98 computers after the
hotfix has been applied.

  Reboot required - disabling component until reboot

Additional query words:

======================================================================
Keywords          : kbsms200bug kbsms200fix kbsms200sp2fix 
Technology        : kbSMSSearch kbSMS200 kbSMS200SP1
Version           : winnt:2.0,2.0 SP1
Issue type        : kbbug
Solution Type     : kbfix

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