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Q243852: "STOP 0x00000024" Error Message with Double-Take Software

Article: Q243852
Product(s): Microsoft Windows NT
Version(s): winnt:4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4
Operating System(s): 
Keyword(s): kb3rdparty kberrmsg
Last Modified: 08-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Server versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4 
- Microsoft Windows NT Workstation versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4 
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SYMPTOMS
========

When you are running the Double-Take mirroring software by NSI Software, your
server may experience a bugcheck with the following STOP code:

  STOP 0x00000024 (0x00190201,0xfc5136a4,0xfc5134e0,0x8021ea12)
  STOP 0x00000050 (0xf8ec0f4d, 0x00000000, 0x00000000, 0x00000000)

Note that the parameters in the STOP code may vary .

CAUSE
=====

The Double-Take Dblhook.sys file is not symmetric multiprocessor (SMP) aware.


RESOLUTION
==========

To resolve this issue, contact NSI Software to inquire about obtaining an
updated version of the Double-Take software that corrects this problem.


WORKAROUND
==========

To work around this problem, disable the Double-Take software and all associated
drivers until you obtain the upgraded software.

MORE INFORMATION
================

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: doubletake

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Keywords          : kb3rdparty kberrmsg 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTW400sp4 kbWinNTW400sp3 kbWinNTW400sp2 kbWinNTW400sp1 kbWinNTSsearch kbWinNTS400sp4 kbWinNTS400sp3 kbWinNTS400sp2 kbWinNTS400sp1 kbWinNTS400search kbWinNTS400
Version           : winnt:4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4
Issue type        : kbprb

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