KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q243701: XCON: Microsoft Mail Connector Interchange Events 2450 and 2380

Article: Q243701
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): exc55 kbExchange550preSP4fix kbExchange550sp4Fix
Last Modified: 11-NOV-2000

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------


SYMPTOMS
========

When you restart the message transfer agent (MTA), the Microsoft Mail Connector
interchange may log the following event ID 2450 and 2380 error messages, which
indicate that a message could not be delivered:

  Event ID 2380

  A memory access violation has occurred that prevents further processing of a
  message. The access violation that occurred is an attempt to read from 0x1.
  Please refer to the immediately following event(s) logged by MS Mail
  Connector Interchange for more information on the message that could not be
  processed. (Exception address: %2.)

  Event ID 2450

  MS Mail Connector Interchange has failed processing message from Exchange. The
  message is left in the delivery queue. Use the MS Exchange Administrator to
  view the details for this message or remove it from the queue. This message
  is from NET/PO/POSTMASTER. This error message is logged again the next time
  MS Connector is restarted if the message is not removed from the queue.

CAUSE
=====

This issue can occur if the message contains an address that contains an
unresolved Distinguished Name (DN) string.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server 5.5.
For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack


WORKAROUND
==========

To work around this issue, manually remove the message from the MTA queue.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 4.

Additional query words:

======================================================================
Keywords          : exc55 kbExchange550preSP4fix kbExchange550sp4Fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.