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Q243681: Copy-Queue Causes "Not Logged in" Requests on NetWare Servers

Article: Q243681
Product(s): Microsoft Systems Management Server
Version(s): winnt:2.0,2.0 SP1
Operating System(s): 
Keyword(s): kbClient kbsms200 kbsms200bug kbOSNovell kbsms200sp2fix
Last Modified: 25-JUN-2000

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The information in this article applies to:

- Microsoft Systems Management Server versions 2.0, 2.0 SP1 
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SYMPTOMS
========

Every time a hardware or software inventory is run, the SMS client generates a
"Not logged in" request on any Novell NetWare server on which the user has one
or more drive mappings. This behavior can stress the NetWare servers.


CAUSE
=====

The requests are generated by the Copy-Queue manager while a check for existing
connections to the Client Access Point (CAP) is performed. This occurs each time
a hardware or software inventory notifies Copy-Queue to move the resulting
inventory file to the CAP.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Systems Management
Server version 2.0. For additional information, please see the following article
in the Microsoft Knowledge Base:

  Q236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack



STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 2.0. This problem was first corrected in Systems Management Server
version 2.0 Service Pack 2.

MORE INFORMATION
================

To install the hotfix:

1. Copy the Q243681.exe file from the disk on which you received it to a share
  on your network. This is a Microsoft Windows Installer file that updates
  specific files on your site server.

2. Log on to your site server using an account with administrative privileges.

3. On the site server, close the SMS Administrator console.

4. Run the file that you copied in step 1 and follow the directions in the
  wizard.

Note that you can run the Q243681.exe file silently by using the /s switch.

NOTE: The default Client Configuration Installation Manager (CCIM) polling
interval is 23 hours. Therefore, it may take up to 23 hours for the hotfix files
to be propagated to the clients. To speed up this process, you can stop and
restart the SMS Client service on each client. You can also create a software
distribution for one of the Resource Kit tools (Setevnt.exe or Cliutils.exe)
along with the appropriate parameter(s) to start a CCIM work cycle. For
information about the proper syntax to use with these tools, see the Resource
Kit documentation.

Additional query words: prodsms

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Keywords          : kbClient kbsms200 kbsms200bug kbOSNovell kbsms200sp2fix 
Technology        : kbSMSSearch kbSMS200 kbSMS200SP1
Version           : winnt:2.0,2.0 SP1
Issue type        : kbbug
Solution Type     : kbfix

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