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Q243650: BUG: MSDN Library Favorites Are Lost

Article: Q243650
Product(s): Microsoft Developer Network
Version(s): 
Operating System(s): 
Keyword(s): kbHTMLHelp kbMSDN kbDSupport kbGrpDSTools
Last Modified: 08-MAY-2001

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The information in this article applies to:

- Microsoft Developer Network (MSDN) 
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SYMPTOMS
========

The MSDN Library favorites are lost.

CAUSE
=====

There are three known causes of this problem:

- Installing a new version of the MSDN Library does not transfer existing
  favorites from the previous version.

- Launching the MSDN Library from a Visual Studio product can result in lost
  favorites. If the MSDN Library is still open when the Visual Studio product
  is closed, any favorites created during that session are lost. Closing the
  Visual Studio product forces the MSDN Library to close without providing an
  opportunity for it to save the new favorites.

- Deleting or corrupting the Hh.dat file erases favorites.

RESOLUTION
==========

The MSDN Library Favorites Utility can transfer favorites from one library
installation to another. This utility is on the Start menu for the latest
quarterly releases of the MSDN Library. You can also download this utility from
the following Microsoft Web site:

  http://msdn.microsoft.com/subscriptions/resources/msdnfav.asp
  (http://msdn.microsoft.com/subscriptions/resources/msdnfav.asp)

When using the MSDN Library launched from a Visual Studio product, always close
the MSDN Library first before closing the Visual Studio product. This allows the
MSDN Library to save the new favorites information normally.

If the Hh.dat file is deleted or corrupted, there is no way to recover the
favorites. When the Hh.dat file is deleted, the MSDN Library creates a new one
with no favorites information in it. When the Hh.dat file is corrupted,
favorites may be lost or behave incorrectly, forcing you to delete the Hh.dat
file, so it can be re-created.

STATUS
======

Microsoft has confirmed this to be a bug in the Microsoft products listed at the
beginning of this article.

REFERENCES
==========

For additional information, click the article number below to view the article
in the Microsoft Knowledge Base:

  Q216109 HOWTO: Troubleshoot MSDN Library Run-Time/Install/Uninstall Problems

Additional query words:

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Keywords          : kbHTMLHelp kbMSDN kbDSupport kbGrpDSTools 
Technology        : kbMSDNSearch kbZNotKeyword2
Version           : :
Issue type        : kbbug

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