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Q243611: Setup Screens Freeze During MSN 5.0 Installation

Article: Q243611
Product(s): The Microsoft Network
Version(s): WINDOWS:5.0
Operating System(s): 
Keyword(s): 
Last Modified: 03-MAR-2000

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The information in this article applies to:

- The Microsoft Network version 5.0 
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SYMPTOMS
========

During the MSN 5.0 CD-ROM installation, your computer appears to freeze and no
error messages are displayed.

CAUSE
=====

Is is possible that there is a warning dialog that has appeard but is not
visible as it is hidden behind the Setup screen and the computer senses a
time-out.

RESOLUTION
==========

To resolve this behavior:

1. Minimize the Setup screens and see if there is a warning dialog in the
  background that is hindering the Setup process.

2. If so, then close the warning dialog (or follow any applicable instructions),
  and then continue the Setup.

If the Setup screens still appear to be frozen, then close Setup, and restart the
installation process.

Additional query words: 5.00 kbmsn

======================================================================
Keywords          :  
Technology        : kbMSNSearch kbMSN500
Version           : WINDOWS:5.0
Issue type        : kbprb

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